Privacy Policies

Privacy Policy – GIGI SOUQ

At GIGI SOUQ, your privacy and trust are very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website or mobile application.

1. Information We Collect

We may collect the following information when you use our store:

  • Personal Information: Name, email address, phone number, billing and shipping address, and payment details.

  • Account Information: Login credentials, purchase history, Wishlist, and saved preferences.

  • Technical Information: IP address, browser type, device details, and cookies.

  • Usage Data: How you navigate and interact with our website, including pages viewed, time spent, and clicks.

2. How We Use Your Information

We use the collected information to:

  • Process and fulfill your orders.

  • Provide customer support and respond to inquiries.

  • Personalize your shopping experience.

  • Send promotional offers, discounts, and updates (only with your consent).

  • Improve website performance, security, and services.

  • Comply with legal and regulatory requirements.

3. Cookies and Tracking

  • We use cookies and similar technologies to enhance user experience, remember your preferences, and analyze website traffic.

  • You can manage or disable cookies through your browser settings, but some features of the website may not function properly.

4. Sharing of Information

We do not sell, rent, or trade your personal data. We may share information with trusted third parties only in the following cases:

  • Service Providers: Payment processors, shipping companies, and IT service providers.

  • Legal Requirements: If required by law, regulation, or government request.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

5. Data Security

We implement strong security measures to protect your information against unauthorized access, loss, or misuse. While we take all reasonable precautions, no system is 100% secure.

6. Your Rights

Depending on your location, you may have the right to:

  • Access, update, or delete your personal information.

  • Opt-out of marketing communications.

  • Restrict or object to data processing.

  • Request a copy of the personal data we hold about you.

To exercise your rights, please contact us at +971 55 522 7334.

7. Third-Party Links

Our website may include links to external sites. We are not responsible for the privacy practices or content of third-party websites.

8. Children’s Privacy

GIGI SOUQ does not knowingly collect information from children under the age of 13. If we discover that such data has been collected, we will take immediate steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

📧 Email: gigisouqofficial@gmail.com